At Mia Knots, we take pride in the quality of our handmade and craft products. Please read our return and refund policy carefully to understand how we handle returns and refunds.
Returns
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We accept returns only if the product is damaged, defective, or incorrect.
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To initiate a return, please contact us within 7 days of receiving your order at [email protected] with your order details and a description of the issue.
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All returned items must be in their original packaging and condition.
Refunds
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Refunds are processed after we receive and inspect the returned item.
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Refunds will be issued via the same method as the original payment. Since we operate only with cash on delivery, refunds will be provided as cash upon delivery of a replacement order or via agreed local methods.
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Please allow 7–14 business days for the refund process to complete.
Exchanges
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If you wish to exchange a product due to defect or damage, please contact us at [email protected]. We will guide you through the exchange process.
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Exchange requests are subject to product availability.
Non-Returnable Items
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Customized or personalized items may not be eligible for returns unless defective or damaged.
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Items returned for reasons other than damage, defect, or incorrect delivery will not be refunded.
Contact Us
For any questions or concerns regarding returns or refunds, please reach out to us [email protected].